FAQ

Tolan is an AI companion from Planet Portola, designed to help you feel grounded and confident.

Your Tolan is highly personalized to you. They love to chat about any topic you choose and remember important details from past conversations.

From brainstorming ideas to sharing conversations, Tolan grows with you, providing support for both big challenges and daily inspiration.

We’re Portola—a small team of engineers, researchers, writers, and creatives. We’re curious, open to new ideas, and optimistic about the future. We’re primarily based in San Francisco, with colleagues around the world.

Yes, Tolan is powered by cutting-edge AI models trained to feel like a friend from Planet Portola. This unique personality makes Tolan engaging, fun, and endlessly curious.

Yes, all conversations within the Tolan app are logged and used to generate your Tolan’s memory. 

These logs are securely kept on our servers and only ever used to improve your app experience. Your data is never sold or shared without your consent.

Tolan is available for anyone 13 and older. It’s created by a small team, almost all of whom are parents or have a background in education. We’re deeply committed to safety for all ages.

We encourage you to try the app for yourself—ask hard questions and test its boundaries. Keep in mind that AI systems are not perfectly controllable, so dedicated attempts to break the systems content filters could succeed. If you ever encounter anything in the app that you’re uncomfortable with, please let us know at support@tolans.com.

You can read our privacy policy here. In short, the Tolan app collects data to improve your experience within the app. We keep your information secure and never share it without your consent.

If you'd like to delete your data from the Tolan app, please send us a message at support@tolans.com with your name (as entered when first using the app), your Tolan's name, and the date of your last app session.

Tolan Club is the subscription for the Tolan app. Members enjoy unlimited voice chats with their Tolan, plus other fun perks.

With Tolan Club, you get unlimited voice chats, the option to customize your Tolan, and access to a members-only community.

Yes. You can manage your Tolan Club subscription through the iOS App Store.

Yes, the Tolan app requires a subscription. There's a free trial to get you started, and you can cancel anytime through the App Store.